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Note: This Return Policy is only for retailers who are direct customers of JEC Home Goods Inc.
If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. We will work directly with the retailer on these issues of consumer returns.
We appreciate your business and will work with each return request on a case by case basis.
As a standard, our return policy is the following:
- No unauthorized returns will be accepted.
- Exchange requests must be made within 90 days from receipt of goods.
- All returns and/or invoice adjustments must be accompanied by a JEC Home Goods return authorization number, which can be obtained by contacting our Customer Support.
- If the shipping box is noticeably damaged, please file a claim directly with the carrier. All other claims must be filed directly with JEC Home Goods within seven days of receipt of the merchandise.
- Any authorized return for product that is not being returned because of damages or defects must be in sellable condition and in the original packaging.
- Authorized returns may be subject to a 20% restocking fee plus shipping.
- Any return damages that are a direct result of the customer’s faulty packaging will not be credited to the customer’s account.
- Do not deduct the cost of any claims from payments unless otherwise instructed. We will apply the credit directly to the customer’s account.
If a replacement item is requested, customers will receive credit for the original item, and re-billed for the replacement – no freight will be charged on the replacement item.
Please allow 1 – 4 weeks from the time we receive your order for shipping as available. Terms, conditions, and prices are subject to change without notice. All shipments will be invoiced at prices in effect at the time of order placement.